Frequently Asked Questions
When are the visiting hours?
We always welcome visitors. There are no set visiting hours. However, please be considerate of other patients during night hours.
Is there a limit to the number of people who can visit at one time?
Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.
Can I bring my children to visit?
Can I take my loved one home for a visit?
Where should I park when I come to visit?
Free parking is available in front or side of our facility. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees, and physicians.
Can I bring in my loved one’s favorite food?
Can I bring a family pet to the facility?
How often will a physician or health professional visit?
Physicians generally see patients upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
Can my loved one receive mail?
Rocky Point Care Center
Attn: ______ Room No. ______
625 16th Street
Lakeport, CA 95453
What articles of clothing should I bring?
Blouses (with front snaps)
Walking Shoes (non-skid soles; velcro)
Sweaters (with large buttons)
Shirts (button down suggested)
Walking Shoes (non-skid soles; velcro)
Personal Laundry:There is no charge for personal laundry, however, families who wish to do their loved ones laundry must bring in a plastic hamper for dirty clothes and ensure laundry is done at least once a week in order to comply with state hygiene regulations.
Clothing and Laundry Tips:All personal clothing is washed in an industrial washing machine at a temperature of 180-degrees. Make sure your loved one’s clothing is appropriate for washing and drying in these hot temperatures. Clothing that requires cold or warm water or special care is subject to damage and fading.All clothing must be labeled. Please label the clothing with the resident name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.
How often will the Rehabilitation staff work with my loved one?
Is there someone who provides haircuts?
Is there any private space available to use?
Is smoking permitted in the facility?
For the safety and welfare of all patients and staff, Rocky Point Care Center is a non-smoking facility. Residents have designated smoking times. We ask visitors to withhold from smoking while at Rocky Point Care Center.
My loved one has a favorite chair that I’d like to bring to the facility. Can you accommodate this?
Will I be required to do my loved one's laundry?
Will my loved one have telephone access?
Private phone access is available to every resident. Unlimited local and toll-free calls can be made from resident phones. An unlimited number of phone calls from any incoming area code (national or international) can be received at the resident phones.
Will my loved one’s room have a television?
What kinds of activities are planned for the patients?
Rocky Point Care Center has a vibrant atmosphere with dynamic, individualized activities that match the capabilities and needs of our residents. We also have active resident and family councils as well as volunteer programs. Scheduled activities include: music, fitness activities, religious meetings, outside entertainment, games, gardening, field trips/outings, and volunteer involvement. If you would like to arrange something special or have suggestions and ideas for individual or group activities, please inform our activities director. We welcome and encourage involvement from family and friends.
Can the rules be changed?
Suggestions and recommendations for changes in the facility rules may be submitted in person or in writing to Rocky Point Care Center administration.
Financial & Insurance Questions
Patients must have a Medicare card that reads “Hospital Insurance”. They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100 a daily co-insurance rate is required.
Participating Insurance Companies
We also accept the following:
- Blue Cross
- Johan Mear
- Physicians Network
- Hills Physicians Network
- United Healthcare
- Brown & Tolland
Private Room Rates
The following room rates have been set by the Governing Body of Monterey Care, Inc. dba Rocky Point Care Center